Most items can be returned within our returns and exchange window using our free returns portal.
All sale items under $40 are reduced to clear and may not be returned for change of mind. Any sale items meeting this condition will not be accepted.
For hygiene reasons cosmetics, earrings, swimwear and undergarments are also not eligible to be returned for change of mind.
Please choose carefully.
All eligible items returned for a change of mind will be issued with a store credit.
In compliance with Australian Consumer Law and the ACCC Gingham and Heels is not required to provide a refund if you have a change of mind. This includes payments made with AfterPay.
A change of mind includes but is not limited to the following.
- Just didn't like it
- Colour not exactly what you thought
- Didn't fit how you imagined
- Not a suitable shape for your body
- The wrong size
- Style or fabric not to expectation
If an item is faulty, please refer to our Faulty Returns section below.
If in Australia, an image will need to be submitted during your returns process through our portal.
If you are outside Australia, you will need to email an image to our Customer Happiness team prior to any fault being accepted for return or resolution.
If you have any other queries or concerns relating to your order, please contact our Customer Happiness team; email@example.com they are ready to assist you however they can.