AU SHIPPING

STANDARD (2-5 business days)

Orders Over $75 – FREE Standard Shipping
Orders Under $75 - $5 Standard Shipping

EXPRESS (1-2 business days)

All Aus Orders - $10 Express Shipping

 

If you're unsure whether to choose Standard or Express post, please click here and enter 2196 Roselands in the 'From' section and your nominated postcode o suburb in the 'To' section. From here you will be able to see the delivery time estimate to get your parcel from us to your door and can make your decision.

 

Please Note: These times are estimates only. From time to time, the Australia Post network experiences delays and so this may push out your delivery. We do not accept any responsibility for delays by Australia Post, once your order has been dispatched. 

 

All parcels are sent with signature on delivery required. If you are not available to sign for your parcel, you can opt-in to Safe Drop by creating an Australia Post account here and then applying for it against your incoming parcel. If you do not want safe drop and cannot sign for your parcel, your parcel will be taken to your local post office to await your collection. The delivery driver will leave a pick-up card at your address to notify you of this.

 

You can track your parcel along its entire journey by referring to the emails from Australia Post, or by going to our Order Lookup page and entering your details here.

 

NZ SHIPPING

STANDARD
(3-5 business days)

Orders over $100 AUD - FREE Standard Shipping
Orders under $100 AUD - $5 AUD Standard Shipping

EXPRESS
(1-3 business days)

Orders under $100 AUD - $20 AUD Express Shipping

Orders between $100-$150 AUD - $15 AUD Express Shipping

Orders above $150 AUD - $5 AUD Express Shipping

PROCESSING TIMES

For same day dispatch, please ensure your order is placed by 2pm AEST/AEDT Monday to Friday, excluding Public Holidays.

This applies for all shipping methods.

 

Please Note: We dispatch orders twice daily. Once at 11am and again in the afternoon. If you have an issue with your order that you need assistance with, it is important you ensure you get in touch with our customer service team as soon as possible to avoid issues with your order already being dispatched.

Once an order is dispatched, your order is the responsibility of the each carriers network. We do not accept any responsibility for delays due to the carrier's network.

As soon as your parcel has been dispatched, your tracking information will be sent to you via email (as well as Txt or FB Message if you opted into these services following checkout) on the day that your order has been shipped out. If you do not receive this email, please get in touch as there may be an issue with your email address.

Please also keep an eye out for delivery tracking updates from the carrier directly. *Gingham and Heels is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required.

Gingham and Heels will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Gingham and Heels will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).

PROMOTIONAL PERIOD PROCESSING TIMES

During busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee the above timeframes. We do our best to achieve these targets and 99% of the time we will, however, we ask you to allow for an extra 24 hours from placing your order for dispatch in these rare cases.

Thank you for your understanding!

DUTIES & TAXES

NEW ZEALAND

For New Zealand customers, all orders sent exceeding the sales value of $220 NZD will incur a duties and taxes charge. In this case, we recommend you split your orders to keep them under this value, if you wish to spend more than this value. You can calculate your expected duties and taxes by visiting the NZ What's My Duty Calculator here.

ADDITIONAL INFORMATIO

Gingham and Heels is not responsible for any parcels that are damaged, lost, stolen or delayed during transit. If you have incorrectly entered the nominated delivery address on your order, please contact our customer service team within one hour of placing your order to ensure we can change the delivery address accordingly.  

Any incorrect addresses which result in a parcel being sent back to us will incur a "return to sender" fee which Australia Post imposes on Gingham and Heels.

If you have any issues with entering your nominated delivery address during the checkout process, please contact our customer service team at orders@ginghamandheels.com.au before proceeding with your order.