AUSTRALIAN & INTERNATIONAL ORDERS
If you are not 100% satisfied with your purchase at Gingham & Heels you may return it within 21 days of receiving your item and will be automatically issued with an Online Store CREDIT in the form of a Gift Card.
We do not refund for change of mind.
Please note that if an item does not fit, it is considered a change of mind and can not be refunded.
This credit may then be used to re-purchase your preferred item/size.
You may also return an online purchase in-store, which will be issued as an in-store credit.
PLEASE NOTE: If you return a parcel with 'Return to Sender' noted on your parcel, $25 will be deducted from your Credit Note as this is how much Australia Post charges for parcels handled this way.
Please see below for further information on our return postage information.
COMPENSATED RETURN POSTAGE FOR ORDERS OVER $100
(AUSTRALIAN ORDERS ONLY)
If you have placed an order for $100 or more, and you wish to return any or all of the items from your original order, upon return you will then be credited an additional $5 with your gift card, which will help cover your return postage charge.
For example: Sarah purchases the Diem Pants $50 & a Gypsy Dress $59, her order will be a total of $109. Sarah then chooses to return the Diem Pants ($50).
Once her return is received at G&H HQ, she will then be emailed her Gift Card for the value of $55 to put towards her next order.
We will process your return and issue you with a CREDIT in the form of a Gift Card within 5 business days of us receiving your item. You will then receive an email from our Returns Team with details of the store credit along with clear instructions on how to use it. Online store credits are valid for 6 months. If you have not received an email please email us at email@example.com check your junk folder also.
HOW TO RETURN AN ITEM - CHANGE OF MIND
Returns for change of mind must be received in original condition as defined below:
- Tags still attached
Please return your item along with your completed Returns Form to the address below. You can find your Returns slip in the original satchel we sent your order in. It is copied onto the back of your order sheet. Otherwise you can also download and print it using this link RETURNS FORM.
Please ensure you include this information as we require it to identify and credit you. Items returned for change of mind that are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected the decision is final and not negotiable.
It is HIGHLY recommended that you use a traceable delivery method for returning your item to us- e.g Registered, trackable Standard Post or Express Post.
Please record the tracking number in case the parcel goes missing. Gingham & Heels CANNOT be held responsible if this occurs.
PLEASE NOTE: You may not come in person to return an item at our HEAD OFFICE as it is not open to the public. Under NO circumstances do we accept cash on delivery returns.
Please send returns and completed returns form to:
GINGHAM AND HEELS
59 Boundary Road
CAN I RETURN A SALE ITEM?
Sale items are priced to clear so please choose carefully as we do not accept returns on CLEARANCE items for change of mind.
Clearance items are all items reduced to a price that is $40 and under.
If you return a clearance item to us, you will be charged an ineligible item return fee of $7.00 AUD. This will be deducted from the Credit Note issued.
Under Australian Consumer Law, we are NOT required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
If the sale CLEARANCE item has or develops a minor fault within a reasonable timeframe, we can offer a repair, replacement, exchange or credit note.
G&H reserves the right to only issue a refund on a CLEARANCE item if the faulty garment cannot be repaired or replaced or a major fault is found.
WHAT CLASSIFIES AS FAULTY?
Faulty garments must be faulty by manufacture. A handle that breaks on a bag, a thread that unravels, or a button that pops off may be considered faulty by manufacture. A rip in a dress, a worn item with makeup stains and marks, or an item damaged as a result of failing to follow our care instructions, may not be considered faulty by manufacture and therefore may be found ineligible for our faulty process.
All of our faulty returns will proceed through a faulty returns review process to determine the nature of the fault. You will be advised of the final decision and the options available to you before we proceed.
WHAT ARE THE G&H CARE INSTRUCTIONS?
All garments are quite delicate and may become damaged if correct care instructions are not followed. Due to the nature of some fabrics composed for their fashionable qualities and fit, this can include shrinking, colour fading and other outcomes.
It is advised that all items purchased from G&H be cold hand washed only.
I RECEIVED A FAULTY PRODUCT, WHAT DO I DO?
Each item we send out is initially quality controlled, however, if you have received a product that is faulty please contact us ASAP at firstname.lastname@example.org
We will happily cover all postage costs to return and replace it with an identical item whenever possible. If you do not want a repair or replacement for a minor fault, then this will be considered a change of mind and a store credit will be issued. The only time we will offer a refund, is if we cannot repair, replace the faulty garment with the identical original purchase or the fault is major as per Australian Consumer Law.
If you are unsure about your product, please contact us at email@example.com and we will be happy to help.