FAQ'S

 

How to shop online?

 

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

 

How do I checkout?

 

Once you are ready to checkout with the items in your shopping bag, click on the checkout  button in your shopping cart. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the easy steps to create an account and continue through the checkout process.

The merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

How many discount codes can i apply to one order?

You can apply one discount code per order into the discounts section.
You can also use a credit/gift card to the same order if you choose too.

Item availability

 

The item availability is listed in the product details page. All colours and sizes available will be shown and available to add to the shopping bag. Colours and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item, and you would like to enquire if we will be receiving more -please email us at orders@ginghamandheels.com.au

 

Do you have sizing information?

 

We try to include as much accurate sizing information for each product in its description box as possible. If you are between sizes or need assistance selecting the proper size, please contact us by email at orders@ginghamandheels.com.au

 

PLEASE NOTE 

Size XS - 6 
Size S - 8 
Size M - 10 
Size L - 12 
Size XL - 14 

OVERSEAS CONVERSION CHART 

AUSTRALIA

4

6

8

10

12

14

16

18

20

UK

4

6

8

10

12

14

16

18

20

EUROPEAN

32

34

36

38

40

42

44

46

48

US

1

2

4

6

8

10

12

14

16


 

Which payment Methods do you accept?

 

All payments are processed through the secure PayPal payment system ONLY.

 

How can I track my order?

 

You will receive an order confirmation once your order has been successfully transmitted. A shipping confirmation e-mail from Australia Post will be sent to you once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging on to the Australia Post Website.

 

Is your PayPal Account mailing address current?

 

Please ensure that your mailing address is updated on your paypal account, as it is the responsibility of the shopper to check that the billing address is correct for their article to be posted. If you however realise there is an error with your address you will need to notify us immediately by email to orders@ginghamandheels.com.au We will endeavour to correct your address if we receive your email in time before article is posted. Please note if article has already been dispatched, it is NOT our responsibility. You will need to contact Australia Post.

 

When will my order be shipped?

 

Orders placed Monday-Friday before 2.00PM EST will be processed and dispatched that day (excluding holidays) and should arrive the next business day. Orders placed after 2.00PM EST will be processed the next business day. Orders will only be processed and delivered on business days. Please allow 1-3 days if you live in regional Australia.

 

What happens if I receive a product I never ordered?

Firstly-we are so sorry, this very rarely happens. But never fear. As soon as you realise you have received an incorrect item, notify us immediately, we will send you out a post bag so you can post us back the incorrect article and then we will re-send you the correct item. This way you don’t have to pay a cent in postage or go to any trouble. =) Thanks for understanding, we are all humans and at times we make mistakes. Should your item be faulty, please refer to our RETURNS & EXCHANGES POLICY. 

 

Do you ship Internationally?

 

Yes, we ship worldwide!
Please refer to our SHIPPING tab for more information!