FAQ's

How to shop online?

How do I checkout?

How many discounts can I apply to one order?

Item availability.

Do you have sizing information?

Which payment methods do you accept?

How can I track my order?

Is your PayPal Account mailing address current?

When will my order be shipped?

What happens if I receive a product I never ordered?

What happens if I am missing a product in my order?

Do you ship internationally?

I have not received my order yet, where is it?

I ordered a PRE-ORDER item mixed with other PRE-ORDER items but I need some of those pieces for a specific date, what now?

 

 

How to shop online?

 

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

 

 

How do I checkout?

 

Once you are ready to checkout with the items in your shopping bag, click on the checkout  button in your shopping cart. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the easy steps to create an account and continue through the checkout process.

The merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

 

How many discount codes can I apply to one order?



You can apply one discount code per order into the discounts section.
You can also use a credit/gift card to the same order if you choose too.

 

Item availability

 

 The item availability is listed in the product details page. All colours and sizes available will be shown and available to add to the shopping bag. Colours and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item, and you would like to enquire if we will be receiving more -please email us at orders@ginghamandheels.com.au

 

 You can also add your name to the the 'Notify Me When Back in Stock' notification for that item and size on the product page. You will then be instantly notified when the item is restocked or placed on PRE-ORDER. 


Please Note: Our customers are quick and if you receive a Back in Stock notification sometimes by the time you get to the product other customers have already bought all levels of the size you were after. If you want to ensure or at least give yourself the best change at getting the piece you are after, we recommend you click the link in the Back in Stock notification sent and process your checkout as soon as possible.

 

 

Do you have sizing information?

 

We try to include as much accurate sizing information for each product in its description box as possible. If you are between sizes or need assistance selecting the proper size, please contact us by email at orders@ginghamandheels.com.au

 

CONVERSION CHART 


AUSTRALIA

4

6

(XS)

8

(S)

10

(M)

12

(L)

14

(XL)

16

18

20

UK

4

6

8

10

12

14

16

18

20

EUROPEAN

32

34

36

38

40

42

44

46

48

US

1

2

4

6

8

10

12

14

16


 

 

Which payment methods do you accept?

 

All payments are processed through the secure PayPal payment system ONLY.

 

 

How can I track my order?

 

You will receive an order confirmation once your order has been successfully transmitted. You will also receive a shipping confirmation email from us and the chosen shipping company for your order once dispatched with a tracking number included. You may then check the status of your order at anytime by logging on to the relevant postage website and tracking your order with your tracking number.

 

OUR SHIPPING PARTNERS

 

Australia Domestic - Australia Post

 

International Express - DHL Express

 

International Standard - DHL GlobalMail
(Please note for standard international shipments once your parcel arrives in it's destination country, DHL hands delivery over to your national local postal service and so it is best to use your tracking number on your national postal service website to follow the progress of your parcel for all standard international shipments. DHL will have very limited information, mainly confirmation of it leaving Australia only.)

 

 

Is your PayPal Account mailing address current?

 

Please ensure that your mailing address is updated on your paypal account, as it is the responsibility of the shopper to check that the billing address is correct for their article to be posted. If you however realise there is an error with your address you will need to notify us immediately by email to orders@ginghamandheels.com.au We will endeavour to correct your address if we receive your email in time before article is posted. Please note if article has already been dispatched, it is NOT our responsibility. You will need to contact Australia Post.

 

 

When will my order be shipped?

 

Orders placed Monday-Friday before 2.00PM EST will be processed and dispatched that day (excluding public holidays) and should arrive the next business day for Express services. Please see our Shipping page for more details on delivery estimates for each location and postal service.

 

Orders placed after 2.00PM EST will be processed the next business day. Orders will only be processed and delivered on business days. Please allow 1-3 days if you live in regional Australia.

 

 

What happens if I receive a product I never ordered?

Firstly, we are so sorry, this very rarely happens. Please do not stress though, we will get this sorted for you ASAP.

Please be sure to notify us of this as soon as you realise you have the incorrect product. You can do this by phone an email to orders@ginghamandheels.com.au. Please be sure to have the style name of the incorrect garment (if you have been able to look it up) or just the code written on the product tag, handy as we will attempt to work out what was sent in it's place as part of this process.

 

As soon as we can confirm a resolution for you which can include sending you the right garment, organising a credit note or exchange, or if we do not have any left of your originally purchased item, a refund, we will send you a free return paid postage label. You will only need to print this label, attach it to a sealed bag or satchel and pop it back in the post.

 

PLEASE NOTE: If you do not contact us and allow us to provide you with the return label, and instead you send it back yourself having paid your local service. Unless expressly agreed to by us, we will not reimburse you for this amount paid.

 

We appreciate your patience and understanding when this does occur and we will ensure we do everything in our power to get this resolved as quickly as possible. Should your item be faulty, please refer to our RETURNS & EXCHANGES POLICY. 

 

 

What happens if I am missing a product in my order?

Firstly-we are so sorry, this very rarely happens. But never fear. As soon as you realise you are missing an item, please notify us immediately by phoning or emailing orders@ginghamandheels.com.au.

To speed things up we will request that you send us a photo of the invoice we inlcuded i your order bag.

Once we have this and can confirm it was missing, we will then organise to ship your missing item asap.

 Thanks for understanding, we are all humans and at times we make mistakes but we will get it sorted for you.

 

 

Do you ship internationally?

 

Yes, we ship worldwide!
Please refer to our SHIPPING tab for more information!

 

 

I have not received my order yet, where is it?

 

As all orders are shipped twice daily, it is unlikely that you order has not been shipped on time. The only reasons you may not have recieved your order is that it is held up by the postal service or you ordered a PRE-ORDER item.

 

If you parcel is lost or delayed in transit, please track your order first to confirm where it is and what might be wrong and then if needed, please email orders@ginghamandheels.com.au and we will do our very best to help resolve the issue for you.

 

 If you have included a PRE-ORDER item in your order please note, as per our PRE-ORDER policy listed in the product description of each PRE-ORDER item, we will hold your entire order back until your PRE-ORDER item arrives. Please check the product for delivery estimates. As soon as the item arrives in our warehouse we will dispatch it as quickly as possible.

 

 

I ordered a PRE-ORDER item mixed with other PRE-ORDER items but I need some of those pieces for a specific date, what now?

 

If you would like to split your order and have your NON PRE-ORDER items sent asap and your PRE-ORDER item(s) sent once they all arrive, we can arrange this for you so long as you contact us within 1 hour of placing your order.

 

Simply send an email to orders@ginghamandheels.com.au requesting this, or phone us.

 

PLEASE NOTE: There is a $5 fee for splitting and sending your order Standard Post (Australis domestic only) and $10 for Express Post (Australia domestic only).
For international splitting, different charge rates will apply and will be communicated to you before being arranged.

 

All splitting and postage charges will be sent as online invoices to be paid before any orders leave our warehouse. This online invoice is just like a checkout and can be processed quickly and easily by clicking the link in the email sent.

 

To avoid additional charges for splitting and sending parcels, it is best to follow the below recommendations, as listed in the product description of all PRE-ORDER items.

 

*For a full list of all Terms & Conditions that apply, please visit our Terms of Use page.

______________________

PRE-ORDER ITEMS

 

Expected to arrive on _____________ and will be dispatched as soon as it lands in the G&H warehouse. Sometimes there are delays with supplier shipments. If this occurs, we will let you know as soon as possible.

 

PLEASE NOTE: If you purchase other NON PRE ORDER items in the same order as this piece, we will hold your entire order back until this one arrives on_____________ before dispatching. If you would like to order PRE ORDER and NON PRE ORDER items we recommend you do this in separate transactions so you can get all your items as soon as they are available.

 

All NON PRE ORDER items are dispatched same day if ordered before 2pm Monday to Friday and only if no PRE ORDER items are included in the order, causing a delay in dispatch.