WITHIN AUSTRALIA

 

1. Fill out the Returns Form included in your parcel on the back of your invoice and send your parcel back to us.

2. We offer FREE RETURNS for all Australian customers*

 

  • Simply lodge your return using our Australia Post Returns Portal - link below - and you will receive a free returns label to print at home immediately.
  • All returns using this method will be sent back to us via standard Australia Post, which usually takes 3-5 business days to arrive at our warehouse, depending on where you are sending from.
  • Please keep a copy of your return tracking number, as we are not responsible for missing returns. 

3. After printing your free returns label, adhere it to the outside of your parcel with your returns form safely inside, and mail it back to us.
 
4. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note via email which you can redeem at G&H Online.

 
While we aim to process all returns as soon as possible, please allow up to 5 business days for your credit note to be issued, following arrival at our warehouse.

    * Free Returns means that when you access the portal in the link below and print a returns label, this is at no cost to you - Gingham and Heels will be charged the cost of your return, so you pay nothing. 

    DOWNLOAD A RETURNS FORM

    DOWNLOAD A FREE RETURNS LABEL

     

      


    NZ & USA - ALL NEW RETURNS

    You asked, we listened!
    Meet our new and improved returns  process for all our wonderful NZ and USA customers.

    1. Fill out the Returns Form included in your parcel on the back of your invoice and place it in your return parcel.

    2. We offer flat rate returns for all NZ and USA customers.
    *Return cost is under $10 in your local currency.
     
    • Simply lodge your return using our Omni Returns Portal (link below), making sure to complete all details, pay the flat rate fee and you will receive a returns label to print at home immediately.
    • All returns using this method will be sent back to one of our returns hubs in your local country, which usually only takes a few business days to arrive, depending on where you are sending from.
    • Please keep a copy of your return tracking number, as we are not responsible for missing returns. 

    3. After retrieving your return label and printing from online, adhere it to the outside of your parcel with your returns form safely inside, and mail it back to us. The address details are already on your printed returns label.
     
    4. Once your return has been delivered to one of our returns hubs and processed, we will issue you with a credit note via email which you can redeem at G&H Online.

     
     

    DOWNLOAD A RETURNS FORM

    DOWNLOAD A RETURNS LABEL

     
     

     

      


    OTHER INTERNATIONAL

      

    1. Fill out the Returns Form included in your parcel on the back of your invoice and send your parcel back to us.

    2. We offer compensated returns for all international customers.
    For the cheapest return option, we recommend visiting your local post office, or local post office online for a print at home label, to organise return shipping. As an example, for our USA customers this would be USPS Online and NZ is NZ Post Online.
     

    3. After retrieving your return label in-store or printing from online, adhere it to the outside of your parcel with your returns form safely inside, and mail it back to us.
     
    4. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note via email which you can redeem at G&H Online.

     
     

    DOWNLOAD A RETURNS FORM

     
     
     


    COMPENSATED RETURNS - INTERNATIONAL CUSTOMERS ONLY

     

    For all our international customers (excl. NZ and USA). 
    A little something extra from us to you, to help cover your return postage charge.
     

    If you have placed an order for $100 or more, and you wish to return any or all of the items from your original order, upon return you will be credited with a BONUS $5 AUD on the Credit Note issued to you.

     

     

      


    RETURNS ADDRESS

     

    Gingham and Heels
    59 Boundary Rd,
    Mortdale NSW
    2223 Australia

     

     

      


    EXCHANGES

      

    If you would like to exchange your item for something else, please return your item(s) as per the above instructions and once we receive your item we will issue you a Credit Note within 5 business days which you can then use to purchase your new item.
      

    If you need something exchanged urgently, please email us at orders@ginghamandheels.com.au or phone us at 0403 647 899 and our Customer Happiness team will see if we can help arrange something for you.

     

     

      


    RETURNS POLICY

      

    • Items can be returned within 21 days of delivery for an online credit. 
      We do not refund for change of mind.
       
    • Items must be received in their original condition - unworn, unwashed, tags still attached. In the rare instance that an item is not received in its original condition, the item will be Returned to Sender.
       
    • For hygiene reasons cosmetics, earrings and undergarments cannot be returned for change of mind.
       
    • Some sale items are priced to clear so please choose carefully as we do not accept return on CLEARANCE items for change of mind.
      Clearance items are all items reduced to a price that is $40 and under.
       
    • If you return a clearance item to us, you will automatically be charged an ineligible item return fee of $7 AUD. This will be deducted from your Credit Note issued.
       
    • We process all returns within 5 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready.
      If you do not receive a credit note within this period, please check your junk mail or email us at orders@ginghamandheels.com.au
       
    • Credit notes can be used to make a future purchase and are valid for 6 months from date of issue.
       
    • Store credits cannot be refunded.

    • If you return a parcel with 'Return to Sender' noted on your parcel, as a means of returning your items, $25 will be deducted form your Credit Note as this is how much we are charged for parcels handled this way.
       
    • You may return your online order instore, provided you bring with you your invoice as proof of purchase. If returned to store, an in-store Store Credit will be automatically issued to you which can only be redeemed in one of our store locations. If you would like this to be issued as an online credit note, please ask staff at the time of returning to organise for your credit to be converted and issued this way.

     

     

      


    FAULTY RETURNS

      

    • Faulty garments must be faulty by manufacture. A worn item with makeup stains or marks, or an item damaged as a result of failing to follow our care instructions, may be found ineligible for our faulty return process.
       
    • All eligible faulty returns will proceed through a faulty returns review to determine the nature of the fault. You will then be advised of the final decision and the options available to you before we proceed.

    • All garments are quite delicate and may become damaged if correct care instructions are not followed.
      Due to the nature of some fabrics composed for their fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes.
      It is advised that all items from Gingham and heels be cold hand washed only.
       
    • We will happily cover postage costs to return and replace an approved faulty item, with the identical item whenever possible. If you do not want a repair or replacement for a minor fault, then this will be considered a change of mind a store credit will be issued.
       
    • A refund may be offered if we cannot repair or replace the faulty garment with the identical item OR the fault is major as per Australian Consumer Law.
       
    • To speed up your faulty return, please email photos to your fault along with your order number as soon as possible to orders@ginghamandheels.com.au. From here we will be able to make an initial assessment of your fault and get a resolution underway.

    • If a faulty item is returned to us without our prior approval, it may be deemed ineligible for faulty return and a credit note will be issued.

    • Faulty returns for international customers where return postage is charged, must be approved for return and also approved for return shipping cost, prior to sending, or else the return shipping may not be covered by Gingham and Heels.
       
    • Faulty items are only returnable within a reasonable timeframe. Items that are more than 6 months old may not be eligible for our faulty returns process.
       

     

     

      


    IN-STORE vs. ONLINE CREDIT NOTES

      

    All credit notes are issued as either an in-store or online credit note. They can only be redeemed via the channel that you have been issued the credit for. As in, Store Credits can only be redeemed at one of our store locations, and Online Credit Notes, can only be redeemed online.
     

    If you have and in-store credit note that you wish to use online, please email us at orders@ginghamandheels.com.au with your name and email used to issue the Store Credit, requesting us to convert this for you.
     

    You can also request our in-store team to do this for you, if you are in one of our stores at the time.
      

    Likewise, if you have an online Credit Note that you would like to redeem in-store, please either email us at orders@ginghamandheels.com.au to have this converted and re-issued or otherwise, ask our in-store team to arrange this for you.
     

    Please Note: Our HQ is only open 9am-5pm Monday to Friday (excluding public holidays). Conversion of store and online credit notes can only be done during these hours. If required on the weekend, a conversion will need to be arranged in advance or on Monday.
     

    Please allow up to 24 hours for all credits to be converted to the desired option.