General Manager / Operations Manager (6-12 Months Maternity Contract)

ABOUT GINGHAM & HEELS
Gingham & Heels is a leading women’s fashion e-commerce brand, dedicated to offering trend-driven styles that empower women to feel confident every day. With a passionate online community and a commitment to delivering an exceptional shopping experience, we continue to evolve as a key player in the fashion industry. At G&H, we value operational excellence, innovation, and a customer-first mindset to ensure seamless execution across all facets of the business.

ABOUT THE ROLE
We are seeking an Operations Manager / General Manager to join our team on a 6-12 month maternity cover contract. In this critical leadership role, you will oversee daily operations, drive strategic initiatives, and ensure the smooth running of our fast-paced fashion e-commerce business. You will work closely with key stakeholders across logistics, customer service, finance, digital marketing, product, and supply chain to optimise processes and enhance efficiency, ensuring G&H maintains its high standards of service and operational excellence.

WHAT YOU’LL BE DOING:

• Oversee and manage all operational aspects of the business, ensuring efficiency and performance across logistics, warehousing, and supply chain.
• Develop and implement strategies to improve operational workflows, enhance productivity, and optimise costs.
• Lead, mentor, and support cross-functional teams, fostering a high-performance and results-driven culture.
• Work closely with the e-commerce, marketing, and customer service teams to align operations with business objectives.
• Oversee product and inventory levels, ensuring key benchmarks are maintained and business performance continues.
• Work with Merchandise Planner and Managing Director to formulate markdown plans and promotional period strategies in alignment with marketing calendar.
• Manage relationships with external suppliers, logistics partners, and key stakeholders to maintain smooth operations.
• Analyse key operational metrics, track performance, and implement data-driven improvements.
• Oversee financial performance and budgeting to ensure cost-effective operations in collaboration with Managing Director.
• Ensure compliance with industry regulations, workplace health & safety policies, and company standards.
• Act as a key decision-maker alongside the Managing Director during the maternity cover period, ensuring business continuity and strategic progress across all departments.

WHAT YOU’LL NEED TO BRING:

• Minimum 5+ years of experience in an operations or general management role, preferably within the fashion or e-commerce industry.
• Strong leadership skills with experience in managing cross-functional teams.
• Excellent problem-solving abilities and the capability to make data-driven decisions.
• Proven ability to optimise processes and improve operational efficiency.
• Experience in logistics, warehousing, supply chain management, and customer service operations.
• Strong financial acumen with experience managing budgets and cost controls.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• A proactive, hands-on approach with a strong attention to detail.

WHY YOU’LL LOVE WORKING WITH US:

• Fast-Paced & Collaborative Environment: Work alongside a passionate team in a thriving fashion e-commerce brand.
• Employee Perks: Generous clothing allowance, staff discounts, and a supportive work culture.
• Career Growth: Gain valuable leadership experience in a dynamic and evolving business.
• Flexible Working Arrangements: Hybrid options available to support work-life balance.
• Personal and Professional Development: We invest in your growth with access to training programs, workshops, and conferences

This is an exciting opportunity for an experienced Operations or General Manager to step into a dynamic leadership role within a fast-growing fashion brand. If you’re a strategic thinker with a passion for operational excellence and a results-driven mindset, we’d love to hear from you!

Please note: We are not engaging recruitment agencies for this role and will not consider unsolicited resumes.