Your pre-order item is charged at the time of placing your order. Your payment will be processed once you complete the checkout.  

Yes you can!

Simply click on the Pre-order menu item at the top of this page and select any of our Pre-order items. Please refer to the Product Details tab below the Add to Cart button for the estimated dispatch date. If you are happy to wait for the item, simply Add to Cart and checkout.

Your order will be dispatched as soon as it arrives in our warehouse. Please note that estimated dispatch dates are approximate only and may be slightly early or late.

You will be sent an email confirmation when your Pre-order item is shipped which will include tracking information.

All items will be dispatched as quickly as possible from the date they arrive. Usually this is within the first 24 hours.

All Pre-order items will be sent with the shipping method selected at time of checkout unless ordered with other in-stock items.
If you have placed an order that includes in-stock items as well as a Pre-order item, the Pre-order item will be sent using Standard Post, even if Express was selected at checkout.

Only the first dispatch of in-stock items is eligible for purchased Express shipping.

If you order other in-stock items with your Pre-order item, your in-stock items will be dispatched immediately. No additional shipping charge will be applied.

Your Pre-order items will be dispatched together when the last item arrives in stock. If you have other in-stock items in the order, they will be dispatched separately.

Your order will be dispatched as soon as it arrives in our warehouse. Please note that estimated dispatch dates are approximate only and may be slightly early or late.

You will be sent an email confirmation when your Pre-order item is shipped which will include tracking information.

All items will be dispatched as quickly as possible from the date they arrive. Usually this is within the first 24 hours.

All Pre-order items will be sent with the shipping method selected at time of checkout

Please note for international customers purchasing a Pre-order item with other in-stock items, your order will only be dispatched once all items are in-stock. Which means you will have to wait until the Pre-order item arrives before your in-stock items are shipped.
If you wish to have your in-stock items shipped ahead of a Pre-order item, please place separate orders.

For international customers purchasing a Pre-order item with other in-stock items, your order will only be dispatched once all items are in-stock. Which means you will have to wait until the Pre-order item arrives before your in-stock items are shipped.
If you wish to have your in-stock items shipped ahead of a Pre-order item, please place separate orders.

Your Pre-order items will be dispatched together when the last item arrives in stock. If you have other in-stock items in the order, they will be dispatched separately.

All Pre-order items are final and cannot be exchanged, refunded or cancelled prior to shipping.

Pre-orders cannot be modified once placed. All Pre-order purchases are final. You cannot edit, change or add items to a Pre-order purchase. If you have ordered the wrong size, please reach out to customer service via live chat or hello@ginghamandheels.com.au

Yes, please follow our Returns & Exchanges process via our portal here.

All of our dispatch dates are approximate only. Your Pre-order item may arrive slightly early or late. If your Pre-order item is more than 10 business days late to be dispatched and you would like to cancel your item, please reach out to our customer service team via live chat or hello@ginghamandheels.com.au.
If your Pre-order items dispatch is delayed by 10 business days or less, it will not be eligible for any cancellation or changes.

Pre-order items can be returned in the same way as non Pre-order items, please refer to our Returns Page here

All Pre-order items comply with our existing returns policy. You may receive a credit note or exchange for a returned Pre-order item.

The returns window for a Pre-order item is the same as our existing policy. You will have 30 days from date of dispatch to process your return through our portal here.

Your Pre-order item will be dispatched as soon as it arrives, however, you still need to ensure that you send back your existing item within the 14 day timeframe or your credit card will be automatically charged by the system for the missing return.

Yes you can. Please refer to our Dispatch - International section above for further information.