You may choose which shipping method you prefer at Checkout. The options we currently have available are below.
All orders placed before 2pm AEST are dispatched SAME DAY.
STANDARD
(2-5 business days)
FREE - Orders Over $150 AUD
$4.95 - Orders Under $150 AUD
EXPRESS
(1-2 business days - excludes WA)
(2-4 business days - WA Only)
$12.95 Express Shipping - All Aus Orders
If you're unsure whether to choose Standard or Express post, please click here and enter 2196 Roselands in the 'From' section and your nominated postcode or suburb in the 'To' section. From here you will be able to see the delivery time estimate to get your parcel from us to your door and can make your decision.
Please Note: These times are estimates only. From time to time, the Australia Post network experiences delays and so this may push out your delivery. We do not accept any responsibility for delays by Australia Post, once your order has been dispatched.
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All parcels are sent with signature on delivery required. If you are not available to sign for your parcel, you can opt-in to Safe Drop by creating an Australia Post account here and then applying for it against your incoming parcel. If you do not want safe drop and cannot sign for your parcel, your parcel will be taken to your local post office to await your collection. The delivery driver will leave a pick-up card at your address to notify you of this.
You can track your parcel along its entire journey by referring to the emails from Australia Post, or by going to our Order Lookup page and entering your details here.
All orders to the USA are Express!
(2-3 business days)
Orders under $100 USD -$20 USD Express Shipping
Orders between $100-$150 USD - $15 USD Express Shipping
Orders over $150 USD - $10 USD Express Shipping
Our Express shipping service will get your order to you within 2 business days for most metro USA areas and 2-3 days for all other more rural areas.
*International shipping charges and order value thresholds above are based on AUD. These are converted at time of purchase and so the values in USD noted above may fluctuate slightly with the exchange rate at checkout.
STANDARD
(3-5 business days)
Orders over $100 AUD - FREE Standard Shipping
Orders under $100 AUD - $7 AUD Standard Shipping
EXPRESS
(1-3 business days)
Orders under $100 AUD - $20 AUD Express Shipping
Orders between $100-$150 AUD - $15 AUD Express Shipping
Orders above $150 AUD - $10 AUD Express Shipping
DUTIES & TAXES Due to new laws implemented by the NZ Government all orders will be charged 15% GST on top of your order value which are then passed on to the New Zealand Inland Revenue authority.
In addition to this tax, all orders over $1000 in value will be charged duties according to current NZ policy (as of January 2024). All orders under $1000 NZD are exempt. You can double check and calculate your expected duties and taxes by visiting the NZ What's My Duty Calculator here.
CANADA
(2-3 business days)
Orders under $100 CAD - $20 CAD Express Shipping
Orders above $150 CAD - $10 CAD Express Shipping
Our Express shipping service will get your order to you within 2 business days for most metro areas and 2-3 days for all other more rural areas.
*International shipping charges and order value thresholds above are based on AUD. These are converted at time of purchase and so the values in CAD noted above may fluctuate slightly with the exchange rate at checkout.
SINGAPORE AND HONG KONG
STANDARD
(5-10 business days)
Orders under $145 SGD - $15 SGD Standard Shipping
EXPRESS
(Next business day – following dispatch)
Orders over $145 SGD – FREE Express Shipping
Orders under $145 SGD - $20 SGD Express Shipping
*International shipping charges and order value thresholds above are based on AUD. These are converted at time of purchase and so the values in USD noted above may fluctuate slightly with the exchange rate at checkout.
REST OF THE WORLD
Please contact our Customer Happiness Team if you are unsure about whether we are able to ship to your country or not.
Please Note: The above timeframes are not guaranteed and delays may occur beyond our control. G&H is not responsible for any delays in receiving your parcel (for example, delays caused by a country's customs/border control department), nor for any customs or any other taxes which may be imposed by your country.
For same day dispatch, please ensure your order is placed by 2pm AEST/AEDT Monday to Friday, excluding Public Holidays.
Please Note: We dispatch orders twice daily. Once at 11am and again in the afternoon. If you have an issue with your order that you need assistance with, it is important you ensure you get in touch with our customer service team as soon as possible to avoid issues with your order already being dispatched.
Once an order is dispatched, your order is the responsibility of each carrier's network. We do not accept any responsibility for delays due to the carrier's network.
As soon as your parcel has been dispatched, your tracking information will be sent to you via email (as well as Txt or FB Message if you opted into these services following checkout) on the day that your order has been shipped out. If you do not receive this email, please get in touch as there may be an issue with your email address.
Please also keep an eye out for delivery tracking updates from the carrier directly. *Gingham and Heels is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required.
Gingham and Heels will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Gingham and Heels will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).
During busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee the above timeframes. We do our best to achieve these targets and 99% of the time we will, however, we ask you to allow for an extra 24 hours from placing your order for dispatch in these rare cases.
Gingham and Heels does not accept responsibility for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. In the event that an international shipment attracts custom duties and taxes, you are required to pay all duties and taxes on the order upon the arrival of your goods in your country. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please be aware that some countries have far lower thresholds than others and prior to ordering you are best to check your local government website. While we cannot provide information for all international destinations, please see below for some guidance on a few.
NEW ZEALAND
Gingham and Heels is not responsible for any parcels that are damaged, lost, stolen or delayed during transit. If you have incorrectly entered the nominated delivery address on your order, please contact our customer service team within one hour of placing your order to ensure we can change the delivery address accordingly.
Any incorrect addresses which result in a parcel being sent back to us will incur a "return to sender" fee which Australia Post imposes on Gingham and Heels.
If you have any issues with entering your nominated delivery address during the checkout process, please contact our customer service team at hello@ginghamandheels.com.au before proceeding with your order.