Australia Post is working hard to prepare for Tropical Cyclone Alfred. The extreme weather conditions in south-east Queensland and northern NSW are expected to impact our mail and parcel networks and may result in delivery delays in and out of the area.

The safety of our people and the community is our priority and we're working with local teams to monitor the situation.We have made the decision to pause our network operations in south-east Queensland and parts of northern New South Wales from midnight Wednesday 5 March. Post Offices in this region will also be closed from 9am today, Thursday 6 March.

Please visit ourPost Office locator for the latest information.Our operations will re-commence, and Post Offices re-open, when it is safe to do so.

Stay up to date

We are closely monitoring the situation and encourage customers to visit the Australia Post or StarTrack websites for delivery service updates.

At checkout, you may select your preferred shipping method from the options below.

Orders placed before 2 PM AEST are dispatched on the same day.

Standard Shipping (2–5 business days)

• Free for orders over $150 AUD
• $4.95 for orders under $150 AUD

Express Shipping

• $12.95 for all Australian orders
• 1–2 business days (excludes WA)
• 2–4 business days (WA only)

Not sure whether to choose Standard or Express?
Use Australia Post’s delivery estimator by entering 2196 Roselands in the 'From' field and your postcode or suburb in the 'To' field to check estimated delivery times.

Please Note:
Delivery timeframes are estimates only. Australia Post may experience delays beyond our control, and we are not responsible for any delays once your order has been dispatched.

All orders to the USA are shipped via Express Shipping (2–3 business days).

Shipping Rates

• Orders under $100 USD – $20 USD Express Shipping
• Orders between $100–$150 USD – $15 USD Express Shipping
• Orders over $150 USD – $10 USD Express Shipping

Our express service delivers within 2 business days to most metro areas in the USA and 2–3 business days for rural locations.

Please Note: International shipping charges and order value thresholds are based on AUD and converted at checkout. Due to exchange rate fluctuations, the USD amounts listed above may vary slightly at the time of purchase.

Standard Shipping (3–5 business days)

• Orders over $150 AUD – Free Standard Shipping
• Orders under $150 AUD – $7.95 AUD Standard Shipping

Express Shipping (1–3 business days)

• All NZ Orders – $19.95 AUD Express Shipping

Duties & Taxes

Due to New Zealand government regulations, a 15% GST is applied to all orders. This tax is collected at checkout and remitted to the New Zealand Inland Revenue Authority.

For orders over $1,000 NZD, additional duties may apply in accordance with current NZ import policies (as of January 2024). Orders under $1,000 NZD are exempt.

To estimate your expected duties and taxes, visit the NZ What's My Duty Calculator.

All orders to Canada are shipped via Express Shipping (2–3 business days).

Shipping Rates

• Orders under $100 CAD – $20 CAD Express Shipping
• Orders between $100–$150 CAD – $15 CAD Express Shipping
• Orders over $150 CAD – $10 CAD Express Shipping

Our express service delivers within 2 business days to most metro areas and 2–3 business days for rural locations.

Please Note: International shipping charges and order value thresholds are based on AUD and converted at checkout. The CAD amounts listed above may fluctuate slightly due to exchange rate variations.

Standard Shipping (5–10 business days)

• Orders under $145 SGD – $15 SGD Standard Shipping

Express Shipping (Next business day following dispatch)

• Orders over $145 SGD – Free Express Shipping
• Orders under $145 SGD – $20 SGD Express Shipping

Please Note: International shipping charges and order value thresholds are based on AUD and converted at checkout. The SGD amounts listed above may vary slightly due to exchange rate fluctuations.

If you are unsure whether we can ship to your country, please contact our Customer Happiness Team for assistance.

Important Information:

• Timeframes provided are estimates only and are not guaranteed.
• Delays may occur beyond our control, including customs processing and border control.
• G&H is not responsible for any customs duties, taxes, or additional charges imposed by your country.

Same-Day Dispatch

To qualify for same-day dispatch, please place your order by 2 PM AEST/AEDT, Monday to Friday (excluding public holidays). This applies to all Australian shipping methods.

We process orders twice daily:

• Morning dispatch: 11 AM
• Afternoon dispatch: 2 PM

If you need to make changes to your order, please contact our Customer Service Team as soon as possible. Once an order has been dispatched, we are unable to make modifications.

Once your order has been dispatched, it is under the responsibility of the carrier’s network. We are not liable for delays caused by Australia Post or other shipping carriers.

• You will receive an email confirmation with tracking details once your order has shipped. If you opted in at checkout, you may also receive tracking updates via SMS or Facebook Messenger.
• If you do not receive your tracking email, please contact us to ensure there are no issues with your email address.
• We recommend keeping an eye on updates directly from the carrier for the latest delivery status.

Gingham and Heels is not responsible for lost or delayed parcels due to carrier errors. However, we will assist in locating your parcel and lodge an investigation if necessary.

• Returned to Sender: If a parcel is returned to sender due to being unclaimed or undelivered, we will either re-send the parcel or issue a credit note for the order value (excluding shipping costs). Refunds will not be provided.
• Incorrect Address: If a customer enters an incorrect shipping address, Gingham and Heels is not responsible for reshipping costs.

For any questions or concerns, please reach out to our Customer Service Team.

During busy periods—including promotional sales, public holidays, and the Christmas season—dispatch and delivery timeframes may be subject to delays.

While we strive to meet our standard dispatch times 99% of the time, we kindly ask that you allow for an additional 24 hours for order processing during these peak periods.

We appreciate your patience and understanding!

Gingham and Heels is not responsible for any taxes, customs duties, or import charges imposed by your country upon delivery. Additionally, we are not liable for any delays in transit due to customs processing.

If your international shipment incurs customs duties or taxes, you are responsible for paying these charges upon your order's arrival in your country. We do not accept returns or issue refunds if a customer refuses to pay customs fees.

As customs regulations and thresholds vary by country, we recommend checking your local government’s website before placing an order. Below is some general guidance for select destinations:

New Zealand

• 15% GST is applied to all orders and is remitted to the New Zealand Inland Revenue Authority as per government regulations.
• Orders under $1,000 NZD are generally exempt from additional duties (as of January 2024).
• To estimate potential duties and taxes, visit the NZ What's My Duty Calculator.

For any further assistance, please contact our Customer Service Team.

Gingham and Heels is not responsible for parcels that are damaged, lost, stolen, or delayed during transit.

Address Changes & Errors

• If you have entered an incorrect delivery address, please contact our Customer Service Team within one hour of placing your order so we can update it before dispatch.
• If an order is returned to us due to an incorrect address, a "return to sender" fee will be applied, as imposed by Australia Post.

If you experience any issues entering your delivery address at checkout, please contact us at hello@ginghamandheels.com.au before completing your order.