IMPORTANT NOTICE:
(27 March 2020. Upd 27 April 2020)
Due to the current Covid-19 Pandemic there may be some delays with shipping.
We are working closely with our delivery partners and while everything is still running as usual on our end with our pickups, due to government restrictions currently in place, the network is under a lot of pressure and so we may have some minor setbacks.

As reported to us by Australia Post on April 24, all domestic shipments may be impacted by changes to their delivery system. Which includes:
- Delivery of mail every second day in Metropolitan areas only.
- Delivery time extension for regular interstate parcels to up to 5 days after posting.
- No next business day guarantee for Express Post parcels.
While Auspost is working to maintain their previous standards they have had to make allowances for the above. In many cases Express Post may well remain next business day but this is not assured every time. These delays have been brought on as a result of limited flights, hygiene and social distancing requirements and increases in parcel volumes as a result of increased online shopping.

We greatly appreciate your patience during this time. We continue to meet our dispatch guarantee twice daily but arrival timeframes are unfortunately not within our control.
We are staying up to date with the changing situation daily and will be updating our shipping information as things change.
Please keep an eye on your tracking to confirm your parcels arrival.

If you have any questions, please reach out to us orders@ginghamandheels.com.au or FB Messenger we have our Customer Happiness team ready and available to answer any questions.


IMPORTANT: Please be aware that there are some delays to shipping due to the current COVID-19 pandemic. Please refer to our COVID-19 IMPACTS ON SHIPPING tab above for more details.

You may choose which shipping method you prefer at Checkout. The options we currently have available are below.

STANDARD
(2-5 business days)
*Melbourne customers please refer to our special notice below.

Orders Over $75 – FREE Standard Shipping 
Orders Under $75 - $5 Standard Shipping 

 

EXPRESS
(1-2 business days) 

All Aus Orders - $10 Express Shipping

If you're unsure whether to choose Standard or Express post, please click here and enter 2196 Roselands in the 'From' section and your nominated postcode or suburb in the 'To' section. From here you will be able to see the delivery time estimate to get your parcel from us to your door and can make your decision.

Please Note: These times are estimates only. From time to time, the Australia Post network experiences delays and so this may push out your delivery. We do not accept any responsibility for delays by Australia Post, once your order has been dispatched.


MELBOURNE Customers

To all our lovely Melbourne customers, unfortunately, due to the Stage 4 Lockdown measures that your state is currently under, Australia Post has advised that there will be some delays in parcel delivery and collection into and out of your state for the foreseeable future.

Things to Note:
- There will be no more weekend collections in VIC as of August 25th.
- There will be a 3 day delay for most parcels coming into VIC, as Auspost is holding these back in their origin state for an additional 3 days to allow their VIC dispatch teams more time to clear through the current demand.
This means you may see that upon receiving your tracking information, your parcel remains in NSW (our sending state) for a few days, before continuing on its journey to you. Please keep this in mind when reviewing your tracking information.

  

All parcels are sent with signature on delivery required. If you are not available to sign for your parcel, you can opt-in to Safe Drop by creating an Australia Post account here and then applying for it against your incoming parcel. If you do not want safe drop and cannot sign for your parcel, your parcel will be taken to your local post office to await your collection. The delivery driver will leave a pick-up card at your address to notify you of this.

You can track your parcel along its entire journey by referring to the emails from Australia Post, or by going to our Order Lookup page and entering your details here.

 

IMPORTANT NOTICE:
Due to the current Covid-19 Pandemic there may be some delays with shipping. Please refer to our COVID-19 IMPACTS ON SHIPPING tab above for more details.
Please note, our warehouse is still dispatching twice daily as normal. If anything changes, we will let you know.

If you have any questions, please reach out to us orders@ginghamandheels.com.au or FB Messenger we have our Customer Happiness team ready and available to answer any questions.

____________________

 
For same day dispatch, please ensure your order is placed by 1pm AEST/AEDT Monday to Friday, excluding Public Holidays.

This applies for all Australian shipping methods, including Same Day and Saturday.

 

Please Note: We dispatch orders twice daily. Once at 11am and again in the afternoon. If you have an issue with your order that you need assistance with, it is important you ensure you get in touch with our customer service team as soon as possible to avoid issues with your order already being dispatched.

 

Once an order is dispatched, your order is the responsibility of the each carriers network. We do not accept any responsibility for delays due to the carrier's network.

As soon as your parcel has been dispatched, your tracking information will be sent to you via email (as well as Txt or FB Message if you opted into these services following checkout) on the day that your order has been shipped out. If you do not receive this email, please get in touch as there may be an issue with your email address.

Please also keep an eye out for delivery tracking updates from the carrier directly. *Gingham and Heels is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required.

Gingham and Heels will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Gingham and Heels will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges). 

 
During busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee the above timeframes. We do our best to achieve these targets and 99% of the time we will, however, we ask you to allow for an extra 24 hours from placing your order for dispatch in these rare cases.

Thank you for your understanding!  

IMPORTANT NOTICE:
(27 March 2020)
Due to the current Covid-19 Pandemic there may be some delays with international shipping of up to 48 hours.
We are working closely with our delivery partners and while everything is still running as usual with our pickups, due to limited flights internationally at the moment, we may have some minor setbacks.
We are staying up to date with the changing situation daily and will be updating our shipping information as things change.
Please keep an eye on your tracking to confirm your parcels arrival.

Our warehouse is still dispatching daily as normal. If anything changes, we will let you know.

If you have any questions, please reach out to us orders@ginghamandheels.com.au or FB Messenger we have our Customer Happiness team ready and available to answer any questions.

 
UNITED STATES

All orders to the USA are Express!
(2-3 business days)

Orders under $100 USD - $20 USD Express Shipping

Orders between $100-$150 USD - $15 USD Express Shipping

Orders over $150 USD - $5 USD Express Shipping

Our Express shipping service will get your order to you within 2 business days for most metro USA areas and 2-3 days for all other more rural areas. 

*International shipping charges and order value thresholds above are based on AUD. These are converted at time of purchase and so the values in USD noted above may fluctuate slightly with the exchange rate at checkout.

 

CANADA
(2-3 business days)

Orders under $100 CAD - $20 CAD Express Shipping

Orders between $100-$150 CAD - $15 CAD Express Shipping

Orders above $150 CAD - $5 CAD Express Shipping

Our Express shipping service will get your order to you within 2 business days for most metro areas and 2-3 days for all other more rural areas. 

*International shipping charges and order value thresholds above are based on AUD. These are converted at time of purchase and so the values in CAD noted above may fluctuate slightly with the exchange rate at checkout.



NEW ZEALAND
 

STANDARD
(3-5 business days)

Orders over $100 AUD - FREE Standard Shipping
Orders under $100 AUD - $5 AUD Standard Shipping

EXPRESS
(1-3 business days)

Orders under $100 AUD - $20 AUD Express Shipping

Orders between $100-$150 AUD - $15 AUD Express Shipping

Orders above $150 AUD - $5 AUD Express Shipping


SINGAPORE AND HONG KONG

STANDARD
(5-10 business days)

Orders under $145 SGD - $15 SGD Standard Shipping
 

EXPRESS
(Next business day – following  dispatch)

Orders over $145 SGD – FREE Express Shipping
Orders under $145 SGD - $20 SGD Express Shipping

*International shipping charges and order value thresholds above are based on AUD. These are converted at time of purchase and so the values in USD noted above may fluctuate slightly with the exchange rate at checkout.

   


UK & WESTERN EUROPE
(5-12 business days)

Orders over $200 AUD – FREE Standard Shipping
Orders under $200 AUD - $20 AUD Standard Shipping

Sorry, we do not offer an express shipping service to this zone.

  


REST OF THE WORLD
(5-12 business days)

Orders over $200 AUD – FREE Standard Shipping 
Orders under $200 AUD - $20 AUD Standard Shipping 

Sorry, we do not offer an express shipping service to this zone. 

 

Please Note: The above timeframes are not guaranteed and delays may occur beyond our control. G&H is not responsible for any delays in receiving your parcel (for example, delays caused by a country's customs/border control department), nor for any customs or any other taxes which may be imposed by your country.

 
Gingham and Heels does not accept responsibility for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. In the event that an international shipment attracts custom duties and taxes, you are required to pay all duties and taxes on the order upon the arrival of your goods in your country. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please be aware that some countries have far lower thresholds than others and prior to ordering you are best to check your local government website. While we cannot provide information for all international destinations, please see below for some guidance on a few. 

 

 
NEW ZEALAND

For New Zealand customers, all orders sent exceeding the sales value of $220 NZD will incur a duties and taxes charge. In this case, we recommend you split your orders to keep them under this value, if you wish to spend more than this value. You can calculate your expected duties and taxes by visiting the NZ What's My Duty Calculator here.

 


UNITED KINGDOM

For UK orders you may need to pay customs duties on orders that exceed £135. You will need to pay VAT on all orders over £15. These are payable to UK customs upon entry into the UK. For more information, please refer to the UK Customs website here. 

Gingham and Heels is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.  If you have incorrectly entered the nominated delivery address on your order, please contact our customer service team within one hour of placing your order to ensure we can change the delivery address accordingly. 

Any incorrect addresses which result in a parcel being sent back to us may incur a "return to sender" fee which Australia Post imposes on Gingham and Heels. 

If you have any issues with entering your nominated delivery address during the checkout process, please contact our customer service team at orders@ginghamandheels.com.au before proceeding with your order.