Once you're done shopping, checking out is easy and secure.

You can always view the items you have added to your Cart by clicking the "Shopping Bag" icon on the top right of any page.

With our slideout Cart open, displaying all of your selected items, you may adjust quantities in your bag by clicking the plus + or minus - symbols on either side of the quantity, you may also remove an item altogether by selection the bin icon Remove next to that item.

All changes you make to your cart are live and will be reflected in the Subtotal at the bottom.

When you are done viewing your cart, you can either select Checkout at the bottom to process your order select the X on the top right of the slide out, to continue shopping.

Once you are ready to checkout with the items in your Cart, click Checkout button at the bottom of our slideout shopping cart.

If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the easy steps to create an account and continue through the checkout process OR continue as a guest.

There are perks to having an account, including access to all your previous orders, wishlists and returns, so its always a good idea to create an account if you can.

The merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

We accept a variety of payments including most credit cards, as well as PayPal, Google Pay, Apple Pay, Zippay and Afterpay.

Due to laws implemented by the NZ Government, all orders will be charged 15% GST on top of your order value which are then passed on to the New Zealand Inland Revenue authority.

As for customs and duties, all orders under $1000 NZD in value should not be charged duties according to current NZ policy (as of January 2024). To be safe, you can double check and calculate your expected duties by visiting the NZ What's My Duty Calculator here.

The item size availability is listed on the product details page. All colours and sizes available will be shown as available to add to the shopping bag.

Colours and sizes that are unavailable will be grayed out with a strike through the size to indicate its sold out status. The Add to Cart button will also be replaced with a Notify Me button. This is so you can add your name to our back in stock notifications, for when that item is returned or restocked.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item, and you would like to enquire if we will be receiving more and when -please email us at hello@ginghamandheels.com.au. Our Customer Service team would be happy to help you with any further information they have available.

If you choose to add your name to our Notify Me notifications for a sold out item, you will be instantly emailed when the item is restocked or placed on PRE-ORDER.

Please Note: Our customers are quick and if you receive a back in stock notification sometimes by the time you get to the product other customers have already bought all levels of the size you were after. If you want to ensure or at least give yourself the best chance at getting the piece you are after, we recommend you click the link in the Notify Me notification as soon as possible and process your checkout quickly, in order to grab the restock before anyone else. Please note, items in cart are not on hold, you must checkout to secure your item before it sells out.

We try to include as much accurate sizing information for each product in its description as possible. Please view the size and fit tab to review this information. if available, we will also include garment measurements in this section. Please note, unfortunately not all our styles have available measurements, this is limited to our G&H Exclusive range only.

You can also view our size guide here for guidance on sizing, however, please view this table as a reference only and be sure to take into consideration the intended fit of the garment. A slim fit item will naturally sit differently to an item intended as a loose fit.

If you are between sizes or need assistance selecting the proper size, please contact us on live chat or by emailing us at hello@ginghamandheels.com.au

Currently most of our active discount codes are limited to one per order unless stated otherwise. This includes sign-up and promotional discount codes.

As such you may only use one code per order however, you can use multiple gift card codes in a single order, you may also use gift card code in combination with a discount code in the same order.

Orders placed Monday-Friday before 2:00PM AEDT/AEST will be processed and dispatched the same day (excluding public holidays).

All domestic parcels should arrive the next business day for Express and within 2-3 business days for Standard.
Please see our Shipping page for more details on delivery estimates for each specific location and postal service.

Orders placed after 2:00PM AEDT/AEST will be processed the next business day. Orders will only be processed and delivered on business days. Please allow 1-3 extra days if you live in regional Australia.

You will receive an Order Confirmation by email once your order has been successfully received by our system. You will also receive a Shipping Confirmation email from us with details of the chosen shipping company once your order is dispatched. This email will also include a tracking number and link to tack your order.

Using this link you may check the status of your order at anytime. You may also track your order by proceeding to the relevant postage website and tracking your order with your tracking number infromation.

OUR PRIMARY SHIPPING PARTNERS ARE:
Australia Domestic - Australia Post International Express - DHL Express International Standard - DHL GlobalMail
International Standard NZ - Seko Omnichannel Logistics

Please Note: For standard international shipments once your parcel arrives in it's destination country, both our carrier hand the delivery over to your national local postal service. This means, once your parcel reaches its destination country, it is best to use your tracking number on your national postal service website to follow the progress of your parcel. At this point, the sending carrier will have very limited information, far less than your local service provider.

Depending on the stage that your order is at, there are potentially a few ways this can be corrected.

If you realise your address is incorrect soon after placing your order, please pop onto live chat or send us an email to hello@ginghamandheels.com.au stating the following:

Address Correction Urgent
Your Order #
Existing Address on the Order
NEW Address for the Order

If we are able to intercept the dispatch of your order, we will have this corrected and confirmation sent to you ASAP.

If you order has already been dispatched, we as the sender cannot do too much except try and recall it.
Alternatively, you can create an account with the carrier and request a redirect yourself. Since you are the receiver, only you may request a redirect.

For Australia Post you may use this link and follow the steps to create a MyPost Account in which you can submit a redirect to a different address. MyPost Account Creation

For International shipments sent with DHL Express, you will have received a personal link in your email and/or via SMS. Simply click this link and follow the steps to redirect your parcel.

If you need any assistance with either of these proceses, please contact our Customer Service team at hello@ginghamandheels.com.au

Yes, we ship worldwide! Please refer to our SHIPPING page for more information!

Please ensure that your mailing address is updated on your PayPal account, as it is the responsibility of the shopper to check that the billing address is correct for their article to be posted. G&H will not be responsible for parcels being delivered to an incorrect address entered by the customer, or for bounced payments, should billing information fail to pass security checks.

If you realise there is an error with your address immediately after you place your order, prior to dispatch, you will need to notify us immediately by email to hello@ginghamandheels.com.au or live chat.

We will endeavour to correct your address if we receive your email in time before your order is dispatched. Please note if your order has already been dispatched, G&H will not take responsibility for replacing the order. You will need to contact Australia Post directly and attempt a redirect.

Firstly, we are so sorry, this very rarely happens. Please do not stress though, we will get this sorted for you ASAP. Please be sure to notify us of this as soon as you realise you have the incorrect product. You can do this by phone an email to hello@ginghamandheels.com.au. Please be sure to have the style name of the incorrect garment (if you have been able to look it up) or just the code written on the product tag, handy as we will attempt to work out what was sent in it's place as part of this process. As soon as we can confirm a resolution for you which can include sending you the right garment, organising a credit note or exchange, or if we do not have any left of your originally purchased item, a refund, we will send you a free return paid postage label. You will only need to print this label, attach it to a sealed bag or satchel and pop it back in the post. PLEASE NOTE: If you do not contact us and allow us to provide you with the return label, and instead you send it back yourself having paid your local service. Unless expressly agreed to by us, we will not reimburse you for this amount paid. We appreciate your patience and understanding when this does occur and we will ensure we do everything in our power to get this resolved as quickly as possible. Should your item be faulty, please refer to our RETURNS & EXCHANGES POLICY.

Firstly-we are so sorry, this very rarely happens. But never fear. As soon as you realise you are missing an item, please notify us immediately by phoning or emailing hello@ginghamandheels.com.au. To speed things up we will request that you send us a photo of the invoice we inlcuded i your order bag. Once we have this and can confirm it was missing, we will then organise to ship your missing item asap. Thanks for understanding, we are all humans and at times we make mistakes but we will get it sorted for you.

As all orders are shipped twice daily, it is unlikely that you order has not been shipped on time. The only reasons you may not have recieved your order is that it is held up by the postal service or you ordered a PRE-ORDER item. If you parcel is lost or delayed in transit, please track your order first to confirm where it is and what might be wrong and then if needed, please email hello@ginghamandheels.com.au and we will do our very best to help resolve the issue for you. If you have included a PRE-ORDER item in your order please note, as per our PRE-ORDER policy listed in the product description of each PRE-ORDER item, we will hold your entire order back until your PRE-ORDER item arrives. Please check the product for delivery estimates. As soon as the item arrives in our warehouse we will dispatch it as quickly as possible.

If you received a faulty item, please visit our Returns page online to view a step by step guide on how to contact us with the necessary details so we can commence processing your return.

Your personal information cannot be edited on our app. To do so, please visit your account on our website.

Yes, sadly our Miranda store has closed its doors as of Saturday 30th March.
When it comes to your credit notes please rest assured all of these are accessible and redeemable on our online store. Please check your inbox and you should have an email from us when your store credit was originally issued titled "Your G&H Gift Card / Store Credit" in there you will find a link to the code you can use to redeem your credit note online.
If you cannot locate your email, please reach out to our customer service team via hello@ginghamandheels.com.au and they can re-send it to you.

All our credit notes are emailed to the same address as your original order. If you have lost this email, somewhere in your email account, not to worry we can retrieve it for you.

For the fastest solution, please jump onto our live chat and either our AI bot Gigi or one of our amazing Customer Service team will be able to locate and re-send that credit note to your registered inbox.

If for some reason that doesn't work, please visit our Contact Us page or drop us an email at hello@ginghamandheels.com.au and someone will be in touch as soon as possible.