Most items can be returned within our returns and exchange window using our free returns portal.

Sale & Final Sale Items

• Sale items under $40 are reduced to clear and cannot be returned for change of mind. Any returns for these items will not be accepted.
• Items marked as 'Final Sale' will be clearly indicated on the product page prior to purchase. By purchasing these items, you acknowledge they are not eligible for change-of-mind returns.
• Final Sale items cannot be returned or exchanged unless faulty.

Hygiene Restrictions
For hygiene reasons, cosmetics, earrings, swimwear, and undergarments cannot be returned for change of mind. Please choose carefully.

Change of Mind Returns

• Eligible items returned for change of mind will be issued with a store credit.
• Under Australian Consumer Law, Gingham and Heels is not required to provide a refund for change of mind, including purchases made with Afterpay.
• Change of mind includes but is not limited to:

Faulty Items
If an item is faulty, please follow the steps below:

• Australia: Upload an image of the fault through our returns portal.
• International: Email an image to our Customer Happiness Team for assessment before returning the item.

For any further questions or concerns, reach out to our Customer Happiness Team at hello@ginghamandheels.com.au—we’re here to help!

Please note, our returns policy is in complete compliance with Australian Consumer Law and the ACCC. If you have any questions, please refer to our Customer Happiness Team.

• Eligible items can be returned within 30 days of delivery for an online credit. 
  We do not refund for change of mind. For details on what may be returned please see below. For a definition of ‘change of mind’, please refer above to our ‘WHAT CAN BE RETURNED?’ section.

• Items must be received in their original condition - unworn, unwashed, tags still attached. In the rare instance that an item is not received in its original condition, the item will be returned to you with additional fees applying.

• A restocking fee of $5 per return will be deducted from your issued credit note to cover the processing of your return item(s).

• Our free returns policy applies once per order. If you decide at a later date to return an additional item(s) from the same order, additional fees for postage will apply and be deducted from your issued credit note.

• For hygiene reasons cosmetics, earrings, swimwear and undergarments cannot be returned for change of mind.

• Some sale items are priced to clear so please choose carefully as we do not accept return on CLEARANCE items for change of mind.
  Clearance items are all items reduced to a price that is $40 and under or marked as Clearance on the individual product page.

• Clearance items will be marked as ineligible for return via our Returns Portal, however, if you do return a clearance item to us, ineligible item return fees may apply or the item will be Returned to Sender.

• We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready.
  If you do not receive a credit note within this period, please check your junk mail or email us at hello@ginghamandheels.com.au

• Credit notes can be used to make a future purchase and are valid for 6 months from date of issue. 

• Store credits cannot be refunded.

• If you return a parcel with 'Return to Sender' noted on your parcel, as a means of returning your items, $15 will be deducted form your Credit Note as this is how much we are charged for parcels handled this way.

• If an item(s) is returned in a parcel that does not comply with the above terms ie. garment is soiled or item is identified as ineligible for return (earrings, swimwear, final sale, etc) that item will be returned to you at an additional fee of $10. If you do not agree to pay the postage fee for return of the item(s) or we do not hear back from you within 14 days of contacting you about such an instance, your item will be donated and no reimbursement or responsibility of return will be provided by Gingham & Heels.

• Faulty garments must be faulty by manufacture. A worn item with makeup stains or marks, or an item damaged as a result of failing to follow our care instructions, may be found ineligible for our faulty return process.
   
• All eligible faulty returns will proceed through a faulty returns review to determine the nature of the fault. You will then be advised of the final decision and the options available to you before we proceed.
  
• All garments are quite delicate and may become damaged if correct care instructions are not followed.
  Due to the nature of some fabrics composed for their fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes.
  It is advised that all items from Gingham & Heels be cold hand washed only.
   
• We will happily cover postage costs to return and replace an approved faulty item, with the identical item whenever possible. If you do not want a repair or replacement for a minor fault, please discuss the other available options with our Customer Happiness team.
   
• A refund may be offered if we cannot repair or replace the faulty garment with the identical item OR the fault is major as per Australian Consumer Law.
   
• To speed up your faulty return, please be sure to submit photos of your fault during the returns process via our Returns Portals above. Australian customers only. This will speed up the review process and avoid delays.
  If you are outside Australia, please be sure to email us a photo of the fault along with your order number as soon as possible to hello@ginghamandheels.com.au. From here we will be able to make an initial assessment of your fault and get a resolution underway.
  
• If a faulty item is returned to us without our prior approval by our Customer Happiness team, it may be deemed ineligible for faulty return and a credit note will be issued.
  
• Faulty returns for international customers where return postage is charged, must be approved for return and also approved for return shipping cost, prior to sending, or else the return shipping may not be covered by Gingham & Heels.
   
• Faulty items are only returnable within a reasonable timeframe. Items that are more than 6 months old may not be eligible for our faulty returns process.

Free & Flat-Fee Returns

✔️ Australia: FREE Returns! No need to pay for a return label—a small $5 restocking fee will simply be deducted from your store credit once processed.

✔️ USA & New Zealand: Returns are a flat fee of $10 AUD, which includes the restocking fee. This amount will be deducted from your store credit once processed.

How It Works

1. Visit our Returns Portal (link below).
2. Follow the prompts to lodge your return.
3. Print your provided return shipping label and attach it to your parcel.
4. Drop it off and we’ll take care of the rest—no need to pull out your credit card for postage!

Start your return now through our Returns Portal below.

1. Fill out the Returns Form included in your parcel on the back of your invoice and send your parcel back to us.
For the cheapest return option, we recommend visiting your local post office, or local post office online for a print at home label, to organise return shipping. As an example, for our Canadian customers this would be Canada Post.

2. After retrieving your return label in-store or printing from online, adhere it to the outside of your parcel with your returns form safely inside, and mail it back to us.
 
3. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note via email which you can redeem at G&H Online.

DOWNLOAD A RETURNS FORM

Return labels issued through our portal will be sent back via standard Australia Post or USPS, typically taking 3-5 business days to reach our warehouse.

Please keep a copy of your return tracking number, as we are not responsible for missing returns.

Once your return is received and processed, we will issue your credit note via email, which can be redeemed online or in-store.

We aim to process returns as quickly as possible, but please allow up to 3 business days from the time your parcel arrives at our warehouse for your credit note to be issued.

For any questions, feel free to reach out to our Customer Happiness Team at hello@ginghamandheels.com.au—we’re happy to help!

Free returns are available for one return per order.

If you need to return additional items from the same order at a later date, a $10 fee per additional return label will be deducted from your store credit to cover restocking and postage.

All eligible items returned for change of mind will be issued with a store credit, in line with ACCC guidelines. For more details on what qualifies as a change of mind, please refer to our ‘What Can Be Returned?’ section above.

A restocking fee will be deducted from your store credit to cover the processing of returned items in our warehouse. This includes checking for wear or faults, steaming, refolding, repackaging, and restocking to ensure items are in perfect condition for other customers.