Most items can be returned within our returns and exchange window using our free returns portal.

All sale items under $40 are reduced to clear and may not be returned for change of mind. Any sale items meeting this condition will not be accepted.

All other items marked as 'Final Sale' will be indicated on the individual product prior to purchase. By purchasing these items you agree that these items are not eligible for a change of mind return.
Cannot be returned or exchanged unless faulty.

For hygiene reasons cosmetics, earrings, swimwear and undergarments are also not eligible to be returned for change of mind.

Please choose carefully.
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All eligible items returned for a change of mind will be issued with a store credit.

In compliance with Australian Consumer Law and the ACCC Gingham and Heels is not required to provide a refund if you have a change of mind. This includes payments made with AfterPay.
A change of mind includes but is not limited to the following.

- Just didn't like it
- Colour not exactly what you thought
- Didn't fit how you imagined
- Not a suitable shape for your body
- The wrong size
- Style or fabric not to expectation

If an item is faulty, please refer to our Faulty Returns section below.
If in Australia, an image will need to be submitted during your returns process through our portal.
If you are outside Australia, you will need to email an image to our Customer Happiness team prior to any fault being accepted for return or resolution.

If you have any other queries or concerns relating to your order, please contact our Customer Happiness team; hello@ginghamandheels.com.au they are ready to assist you however they can.

Returns just got a WHOLE lot easier thanks to our new online returns portal. Lodging a return is now super simple.

It’s so easy to do, we are sure you will nail it the first time, however, if you need a little extra help, for a step-by-step guide on how to complete your return please refer to our ‘How To Use the Returns Portal’ tab below.

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Good news! We offer all our Australian customers FREE Returns so you don't have to pay for a return label. A small restocking fee of $5 will simply be deducted from your credit note when issued by our team.

USA and NZ Customers - your return is a flat fee of $10 AUD which includes our restocking fee, which will be deducted from your credit note when issued by our team.

What does this mean? All you need to do is visit our Returns Portal below and follow the prompts to lodge your return. Once lodged, you will be provided with a print-at-home return shipping label to stick onto your return. No need to pull out your credit card for postage.

MORE INFO

All eligible items returned for a change of mind will be issued with a store credit in line with ACCC guidelines. For more details on what a Change of Mind includes, please refer to our What Can Be Returned? section above.

Restocking Fee Explained: Please note, our restocking fee per order will be deducted from your issued credit note to cover the processing of your return item(s) in our warehouse. This includes checking the garment for wear or faults, steaming, refolding, packaging and returning your item to inventory levels for other wonderful customers to purchase.

All return labels issued using our portal will be sent back to us via standard Australia Post or USPS, which usually takes 3-5 business days to arrive at our warehouse/ hubs, depending on where you are sending from.

Please keep a copy of your return tracking number, as we are not responsible for missing returns.

After printing your returns label, adhere it to the outside of your parcel and mail it back to us.

Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note via email which you can redeem at G&H Online or In-store.

For Australian customers: Our free returns is only eligible for one return per order. If you decide at a later date that you wish to return a second item from the same order as a previous return, during the returns process a $10 fee will be deducted from your issued credit note per additional return label, to cover restocking and extra postage.

While we aim to process all returns as soon as possible, please allow up to 3 business days for your credit note to be issued, following arrival at our warehouse.

If you have any questions, please contact our Customer Happiness team hello@ginghamandheels.com.au

Still Need Help?

Contact our friendly Customer Happiness
team who can assist you with your queries.

Live Chat: 9am-5pm Monday - Friday AEST
Email: hello@ginghamandheels.com.au

DOWNLOAD A RETURNS FORM

If you would like to exchange your item for something else, please return your item(s) as per the above instructions and once we receive your item we will issue you a Credit Note within 5 business days which you can then use to purchase your new item.
  

If you need something exchanged urgently, please email us at hello@ginghamandheels.com.au,our Customer Happiness team will see if we can help arrange something for you.

 

Please note, our returns policy is in complete compliance with Australian Consumer Law and the ACCC. If you have any questions, please refer to our Customer Happiness Team.

• Eligible items can be returned within 30 days of delivery for an online credit. 
  We do not refund for change of mind. For details on what may be returned please see below. For a definition of ‘change of mind’, please refer above to our ‘WHAT CAN BE RETURNED?’ section.
   
• Items must be received in their original condition - unworn, unwashed, tags still attached. In the rare instance that an item is not received in its original condition, the item will be returned to you with additional fees applying.
   
• A restocking fee of $5 per return will be deducted from your issued credit note to cover the processing of your return item(s).
   
• Our free returns policy applies once per order. If you decide at a later date to return an additional item(s) from the same order, additional fees for postage will apply and be deducted from your issued credit note.
   
• For hygiene reasons cosmetics, earrings, swimwear and undergarments cannot be returned for change of mind.
   
• Some sale items are priced to clear so please choose carefully as we do not accept return on CLEARANCE items for change of mind.
  Clearance items are all items reduced to a price that is $40 and under or marked as Clearance on the individual product page.
   
• Clearance items will be marked as ineligible for return via our Returns Portal, however, if you do return a clearance item to us, ineligible item return fees may apply or the item will be Returned to Sender.
   
• We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready.
  If you do not receive a credit note within this period, please check your junk mail or email us at hello@ginghamandheels.com.au
   
• Credit notes can be used to make a future purchase and are valid for 6 months from date of issue.
   
• Store credits cannot be refunded.
  
  
• If you return a parcel with 'Return to Sender' noted on your parcel, as a means of returning your items, $15 will be deducted form your Credit Note as this is how much we are charged for parcels handled this way.
   
• You may return your online order instore, provided you bring with you your invoice as proof of purchase. If returned to store, an in-store Store Credit will be automatically issued to you which can only be redeemed in one of our store locations. If you would like this to be issued as an online credit note, please ask staff at the time of returning to organise for your credit to be converted and issued this way.
  


• If an item(s) is returned in a parcel that does not comply with the above terms ie. garment is soiled or item is identified as ineligible for return (earrings, swimwear, final sale, etc) that item will be returned to you at an additional fee of $10. If you do not agree to pay the postage fee for return of the item(s) or we do not hear back from you within 14 days of contacting you about such an instance, your item will be donated and no reimbursement or responsibility of return will be provided by Gingham & Heels.
  

 

 

• Faulty garments must be faulty by manufacture. A worn item with makeup stains or marks, or an item damaged as a result of failing to follow our care instructions, may be found ineligible for our faulty return process.
   
• All eligible faulty returns will proceed through a faulty returns review to determine the nature of the fault. You will then be advised of the final decision and the options available to you before we proceed.
  
  
• All garments are quite delicate and may become damaged if correct care instructions are not followed.
  Due to the nature of some fabrics composed for their fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes.
  It is advised that all items from Gingham & Heels be cold hand washed only.
   
• We will happily cover postage costs to return and replace an approved faulty item, with the identical item whenever possible. If you do not want a repair or replacement for a minor fault, please discuss the other available options with our Customer Happiness team.
   
• A refund may be offered if we cannot repair or replace the faulty garment with the identical item OR the fault is major as per Australian Consumer Law.
   
• To speed up your faulty return, please be sure to submit photos of your fault during the returns process via our Returns Portals above. Australian customers only. This will speed up the review process and avoid delays.
  If you are outside Australia, please be sure to email us a photo of the fault along with your order number as soon as possible to hello@ginghamandheels.com.au. From here we will be able to make an initial assessment of your fault and get a resolution underway.
  
  
• If a faulty item is returned to us without our prior approval by our Customer Happiness team, it may be deemed ineligible for faulty return and a credit note will be issued.
  
  
• Faulty returns for international customers where return postage is charged, must be approved for return and also approved for return shipping cost, prior to sending, or else the return shipping may not be covered by Gingham & Heels.
   
• Faulty items are only returnable within a reasonable timeframe. Items that are more than 6 months old may not be eligible for our faulty returns process.
   

 

While we no longer have any physical store locations, if you have recently purchased an item in our Miranda store and wish to lodge a return, please reach out to our Customer Happiness team hello@ginghamandheels.com.au and include details of the item(s) you wish to return as well as a pic of the receipt you received in store as proof of purchase.
From here they will be able to help organise a return via our online store.

Please also include your best contact number. The email you use to contact us will be the one used to issue your Online Credit once your item(s) is returned to us.

Please Note: All returns must abide by the terms in our Returns Policy. Please see above for more information on this.

While we no longer have any physical stores the good news is you can always redeem any Credit Notes or Gift Cards purchased instore via our online store ginghamandheels.com

There is just one thing to be aware of when redeeming your credit note or gift card online.

Redeeming an In-store Credit Note Online
The credit note code printed on your return receipt in-store is different to the code you will need to redeem it online. To find your online code, simply visit the email address you provided to our Sales team when your return was processed in store/ gift card was issued. Inside your inbox you should find an email from us, open this up and click the link inside to reveal the credit note code which you can copy and paste into our online store during checkout to redeem.

If you are unable to locate your online redemption code or if you have any further questions relating to this, please contact our Customer Happiness team for help.
hello@ginghamandheels.com.au